Frequently Asked Questions (FAQs)

Got questions? We have the answers!

Whether it's shipping, returns, or anything else, we're here to help.

If you can't find what you're looking for, please contact us at streetlightbe@gmail.com or call us on 0465 78 57 53 .

1. How do I place an order?

It's easy! Browse our collections, choose your favorite items, select your size, and add them to your cart. Once you're ready, confirm your order, enter your details, and proceed to payment. 🎉 Your order is on its way!

2. Do you offer free delivery?

We offer free delivery in Belgium and throughout Europe.

For international orders, fees are calculated automatically based on your destination.

3. How long will it take to receive my order?

We prepare your packages within 1 to 3 working days .

Belgium : 2 to 5 working days

European Union : 4 to 8 working days

International : 7 to 15 working days

An email with your tracking number will be sent to you upon shipment.

4. What is your return policy?

You have 30 days after receipt to return an item to us if it does not suit you.

Items must be unworn, with tags, and in their original packaging. See our Return and Refund Policy for more information.

5. Who pays the return shipping costs?

In case of change of mind → return costs are your responsibility.

In the event of an error on our part (defective or incorrect item) → we will cover the return costs.

6. Can I exchange an item?

We do not offer direct exchanges. For a different size or color, simply reorder and return the original item for a refund.

7. How do I track my order?

As soon as it ships, you will receive an email with a tracking link . Click on it to see where your package is at each stage.

8. What if I receive a defective or incorrect item?

No stress ✨ Email us at streetlightbe@gmail.com with your order number and photos of the problem. We'll fix it quickly (replacement or refund).

9. Can I cancel my order?

Yes, you can cancel within 24 hours of your purchase by emailing us immediately at streetlightbe@gmail.com

After this period, the order will already be in processing and can no longer be cancelled.

10. How to contact customer service?

We are always here for you:

📧 Email: Issiagasylla1998@gmail.com

📞 Telephone: 0465 78 57 53

📸 Instagram: Send us a private message at @strtlght

11. Do you ship internationally?

Yes 🌍 We ship worldwide. Shipping costs are calculated at checkout and typically take 7-15 business days .

12. Are there any customs duties to pay?

For international orders, customs duties or taxes may apply depending on the laws of your country. These charges remain the customer's responsibility.

If you have any further questions, please do not hesitate to contact us.

Thank you for choosing strtlght – where modern style meets urban flow . ✨